Fast, accountable IT support that keeps your workforce productive. From helpdesk tickets to on-site fixes — we resolve issues before they cost you.
What's Included
24/7 Helpdesk Support
Remote Desktop Troubleshooting
On-Site IT Support
Hardware & Software Faults
Network Connectivity Support
Printer & Peripheral Support
User Account Management
Email & Comms Tools Support
Software Installation & Updates
Ticketing & SLA Reporting
Response SLAs
Critical Issues — 1 Hour
Complete system outage, security breach, or business-stopping fault. Immediate priority escalation.
High Priority — 4 Hours
Significant functionality impaired, key users affected. Same-day on-site dispatch for local clients.
Standard — 8 Business Hours
General queries, non-critical faults, configuration changes, and user support requests.
Ideal For Small Businesses
Flexible IT support plans scaled to SMEs and startups — no in-house IT team required.
Service 02
Managed IT Support — Proactive, Not Reactive.
Stop fixing IT problems. Start preventing them. Infodot's Managed IT Support gives your business a fully outsourced IT department on a predictable monthly cost.
Predictable Costs
Fixed monthly fee per user or device. No surprise bills, no emergency call-out charges. Budget your IT with confidence.
24/7 Proactive Monitoring
We catch issues before they impact your team. Network, servers, endpoints — all monitored around the clock.
Cloud & Infrastructure Management
Microsoft 365, Google Workspace, Azure, AWS — fully managed, patched, and optimised by our certified engineers.
Virtual CIO (vCIO)
Strategic IT roadmap planning aligned with your business goals. Technology investments that actually deliver ROI.
Backup & Disaster Recovery
Automated backups, tested recovery plans, and business continuity assurance so you never lose critical data.
Scalable as You Grow
Our managed IT services scale with your headcount and technology needs — no renegotiation required.
Break-Fix vs Managed IT Support
Feature
Break-Fix IT Support
Infodot Managed IT ✓
Cost Model
Pay per incident (unpredictable)
Fixed monthly fee
Monitoring
✗ Reactive only
✓ 24/7 proactive monitoring
Patch Management
✗ Manual / irregular
✓ Automated & scheduled
Strategic IT Planning
✗ Not included
✓ vCIO & technology roadmap
Downtime Risk
High — issues only fixed after they occur
✓ Dramatically reduced
Vendor Management
✗ You handle it
✓ Fully managed by Infodot
Service 03
Cybersecurity Services — Defend What Matters.
Over 60% of cyberattacks target SMBs. Infodot's cybersecurity services deliver multi-layered protection across your people, processes, and technology — so threats are stopped before damage is done.
01
Identify
02
Protect
03
Detect
04
Respond
05
Recover
06
Train
Threats We Protect You From
Ransomware
Prevention, detection, containment & recovery. Includes immutable backups and endpoint protection.
Phishing Attacks
Email security gateway, anti-phishing filters, and employee awareness training programmes.
Insider Threats
User behaviour analytics, DLP controls, and Zero Trust architecture to minimise internal risk.
Network Intrusions
Managed firewall, SIEM monitoring, IDS/IPS, and penetration testing to close entry points.
Our Cybersecurity Services
Risk Assessment & Audit
Penetration Testing
Managed SIEM
EDR / Endpoint Security
Email Security
MFA Implementation
Firewall Management
Data Loss Prevention
Incident Response
Security Awareness Training
Compliance (ISO 27001)
Zero Trust Architecture
Why Infodot
The IT Partner Businesses Rely On
Certified Engineers
Microsoft, Cisco, CompTIA, and EC-Council certified professionals with real-world enterprise experience.
1-Hour Critical SLA
Industry-leading response times. Business-stopping issues get immediate attention, every time.
Local + Remote
On-site support available locally, plus remote IT support available anywhere in the world.
No Lock-In Contracts
Flexible monthly agreements. You stay because of the service quality, not because of a contract clause.
Security-First Culture
Cybersecurity is embedded into every IT support and managed service we deliver — not bolted on after.
Transparent Reporting
Monthly performance reports, SLA metrics, and security dashboards. You always know what we're doing.
FAQ
Frequently Asked Questions
Our IT support covers end-to-end technical assistance including remote helpdesk, on-site support, hardware/software troubleshooting, user account management, network support, and proactive maintenance — all delivered by certified IT engineers with transparent SLA reporting.
Critical issues receive a response within 1 hour, high-priority tickets within 4 hours, and standard requests within 8 business hours. On-site IT support is typically dispatched same-day for local clients.
Absolutely. Our remote IT support capability means we can assist your team wherever they work — office, home, or field — using secure remote access tools with full audit trails and multi-factor authentication.
Yes. We specifically design flexible IT support plans for SMEs and startups who need enterprise-quality IT support without the cost of an in-house team. Plans scale with your headcount and technology requirements.
Ready to Secure & Supercharge Your IT?
Talk to a certified IT specialist today. Free IT Health Check for qualifying businesses.
infodot.co.in
IT Support · Managed IT · Cybersecurity
Remote & On-site Support Serving businesses worldwide